Accessibility Awareness: All Access Pass to Service Excellence
National Tourism Plan
Accessibilty Working Group
In 2019, an accessibility working group was convened to deliver on frictionless experiences for travellers with disabilities. The group is focused on outcomes that afforded a barrier-free and enjoyable experience that is accessible to all persons, including those with a guide dog, wheelchair or other remedial appliances or devices; as well as those with visual or hearing impediments.
The important work mentioned above must be matched with an equal effort on the customer service side of the equation with sensitivity training.
This session will enable participants to:
- Define types of disabilities and identify barriers faced by individuals
- Identify how accessibility impacts people with a disability
- Identify ways to remove barriers and blind spots that diminish service quality
- Describe strategies to assist clients to access goods, services and/or facilities
- Identify ways to provide excellent customer service and evoke dignity
In a world where diversity and inclusion is increasingly important, it is vital that we increase our knowledge of ways to consistently provide equal access and opportunity to individuals with a disability, while delivering outstanding customer service at the same time. This will help to differentiate Bermuda from other destinations. Using relevant information and best practice strategies, this training seeks to enhance an individual’s level of awareness and inspire confidence to deliver an elevated level of customer service and create memorable experiences for all residents and visitors.
Using relevant information and best practice strategies, this training seeks to enhance an individual’s level of awareness and inspire confidence to deliver an elevated level of customer service and create memorable experiences for all residents and visitors.
Training Fee: $65 which includes class fee and Certificate of Completion
Please have a look at the videos below showcasing our own heroes in Bermuda who live with a disability everyday and how much they can benefit from you taking the first step and completing this training.