Bermuda Tourism Authority and The Bermudian Magazine Introduce the Bermuda Hospitality Service Standards Award

With great excitement, the Bermuda Tourism Authority (BTA) and The Bermudian magazine proudly announce the launch of the Bermuda Hospitality Service Standards Award, an innovative award programme dedicated to elevating service standards and celebrating service excellence within Bermuda’s vibrant tourism and hospitality sector. The Bermuda Hospitality Service Stands Award will represent a brand-new division in The Bermudian’s annual Best of Bermuda Awards.

“Since 1991, The Bermudian magazine has proudly bestowed Best of Bermuda Awards to Bermuda’s most outstanding businesses, organizations, and people,” said Gabrielle Boyer, Editor of The Bermudian Magazine. “Sponsored by BF&M, our annual awards celebrate our unique island and those who contribute the most to its successes. We are proud to partner with the BTA to launch a brand-new hospitality division, starting with the Best of Bermuda Awards 2024, and we look forward to celebrating those businesses and people who excel in the hospitality and service sectors,” Ms. Boyer mentioned.

Tracy Berkeley, CEO of the Bermuda Tourism Authority, expressed enthusiasm, "We're dedicated to delivering top-notch hospitality experiences on our island. Partnering with the Best of Bermuda Awards underscores our commitment. The Bermuda Hospitality Service Standards Award will recognize excellence and set measurable service benchmarks for our industry.

This award also showcases local businesses' dedication to service excellence, enhancing Bermuda's reputation as a premier tourist destination. We anticipate a positive impact on our industry and eagerly await honoring those who consistently excel in hospitality."

The introduction of the Bermuda Hospitality Service Standards Award is a strategic move towards invigorating Bermuda's competitive edge in service excellence. This award is at the forefront of adopting modern assessment techniques and placing a solid emphasis on customer-focused evaluations.

"We are immensely proud to align with the Best of Bermuda Awards in presenting the Bermuda Hospitality Service Standards Award, a shining emblem of service distinction in our sector,” remarked Davida O’Brien, Tourism Standards & Training Manager at the Bermuda Tourism Authority. "This new endeavour is a testament to our unwavering commitment to enhancing service standards, driving competitiveness, and promoting sustainable expansion within the Bermuda tourism industry," Ms. O’Brien elaborated.

The Bermuda Hospitality Service Standards Award will be divided into three key categories, each acknowledging outstanding performance among tourism and hospitality businesses:

1. Top Online Reputation in Hospitality & Tourism: This award recognises an exceptional business within the tourism and hospitality industry, with a remarkable online footprint and a keen awareness of their services and products across various digital platforms including social media, review sites, forums, and other online channels.

2. Leading Employer in Hospitality & Tourism: This award goes to a tourism business that places a high value on employee happiness, cultivating positive work environments, and showcases outstanding community involvement.

3. Best Customer Experience in Hospitality & Tourism: This award honors a tourism business that excels in providing exceptional service and products, with a primary focus on ensuring customer satisfaction.

These categories are poised to propel the Bermuda Hospitality Service Standards Award into a driving force for service excellence, enhancing visitor encounters and reinforcing Bermuda's standing as an elite travel destination.

For further information regarding the Bermuda Hospitality Service Standards Award and details on participation, please visit Best of Bermuda Awards 2024: Vote Now! - The Bermudian Magazine.

 

ABOUT BERMUDA TOURISM AUTHORITY (BTA)

The Bermuda Tourism Authority is a leading, internationally recognised destination marketing organisation dedicated to elevating Bermuda's presence on the world stage. As custodians of the island's rich heritage and advocates for its future, we are committed to fostering growth and excellence within our tourism industry in partnership with our stakeholders. Together, our efforts are attuned to the evolving expectations of today's modern traveller, ensuring that Bermuda remains synonymous with a premier, elevated travel experience. For a deeper insight into our vision and initiatives, please visit www.gotobermuda.com/bta.

OUR STRATEGIC APPROACH

The Bermuda Tourism Authority is steadfast in its commitment to data-informed decision-making, ensuring our programmes are richly informative and ideally attuned to the local community's engagement needs. The Bermuda Hospitality Service Standards Award is a pivotal event to acknowledge and celebrate individuals who personify the essence of Bermudian hospitality—a hallmark for which our island is world-famous. This event is a critical part of our strategic endeavors, aligning with Bermuda’s National Tourism Plan, designed to revive Bermuda's tourism industry and increase community engagement.