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National Service Standards Certification

The objective of National Service Standards for Bermuda’s Tourism and Hospitality industry is to uphold Bermuda’s brand promise to be impactful, diverse and set-apart by delivering a consistent standard of service that delivers on customer expectations.

After extensive engagement with industry business owners, managers and frontline employees, five standards relating to customer facing employees at all levels, as well as business activities and facilities, were defined.

Businesses who currently demonstrate these standards, or who strive to do so, are encouraged to apply for National Service Standards Certification (NSSC).  There are a range of benefits attached to gaining an NSSC including marketing and promotional opportunities. 

Details on the NSSC program can be found here.

Apply online here.

For more information please contact Bermuda Tourism Authority at +1 (441) 296-9200 or info@service.bm