Mystery shopping is a critical part of assessing whether businesses and organizations meet the required standards to gain National Service Standard Certification.
Mystery Shopping 101
What skills do I need to be a mystery shopper?
A mystery shopper requires:
- Good observation skills, a competent memory to recall the scenario you are representing and an ability to write an accurate account of what it is you experienced.
A mystery shopper must be:
- Impartial during the course of the experience and be able to give this account in their report.
- Discreet and able keep your role confidential so that you will be able to judge the situation impartially as a shopper.
Is training required?
Yes, mystery shop training will provide the tools you need to be able to best achieve the purpose of the mystery shop; expose you to some potential challenges you may experience as you shop; and clearly outline the expectations of the Bermuda Tourism Authority in terms of the reports to be submitted.
Are Mystery Shoppers paid?
Still interested? Send us an email [email protected] letting us know why you'd like to be a mystery shopper and we'll arrange a time to meet!