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Mystery Shopper

Mystery shopping is a critical part of assessing whether businesses and organizations meet the required standards to gain National Service Standard Certification. 


Mystery Shopping 101

What skills do I need to be a mystery shopper?

A mystery shopper requires:

  • Good observation skills, a competent memory to recall the scenario you are representing and an ability to write an accurate account of what it is you experienced.

A mystery shopper must be:

  • Impartial during the course of the experience and be able to give this account in their report.
  • Discreet and able keep your role confidential so that you will be able to judge the situation impartially as a shopper.

Is training required?

Yes, mystery shop training will provide the tools you need to be able to best achieve the purpose of the mystery shop; expose you to some potential challenges you may experience as you shop; and clearly outline the expectations of the Bermuda Tourism Authority in terms of the reports to be submitted.

Are Mystery Shoppers paid?




Still interested?  Send us an email letting us know why you'd like to be a mystery shopper and we'll arrange a time to meet!