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National Service Standard Certification

The objective of National Service Standard for Bermuda’s Tourism and Hospitality industry is to uphold Bermuda’s brand promise to be impactful, diverse and set-apart by delivering a consistent standard of service that delivers on customer expectations.

After extensive engagement with industry business owners, managers and frontline employees, five standards relating to customer facing employees at all levels, as well as business activities and facilities, were defined.

Businesses who currently demonstrate these standards, or who strive to do so, are encouraged to apply for National Service Standard Certification (NSSC).  There are a range of benefits attached to gaining an NSSC including marketing and promotional opportunities. 

Find details on the NSSC program here.

Apply online here. Applications open: September 7, 2018 - Applications close: September 28, 2018

For more information please contact Bermuda Tourism Authority at +1 (441) 296-9200 or [email protected] 

Eighteen local businesses have now successfully completed Bermuda’s National Service Standards Programme. The Bermuda Tourism Authority is proud that they have accepted this challenge of enhanced service and have become fully certified.

Business Name

Certified Year

27 Century Boutique

2017

Alexandra Mosher Jewellery Studio

2017

Beauty Queen Day Spa

2018

Bermuda Bride

2018

Bermuda Transit Services

2017

Chopstix Fusion

2017

Dolphin Quest Bermuda

2017

Flanagan’s Irish Pub

2017

Fun Golf Bermuda

2017

Inverurie Executive Suites

2018

Lili Bermuda

2017

Newstead Belmont Hills Golf Resort & Spa

2018

& Partners

2018

PTIX

2018

Rosedon Hotel

2018

The Bermuda Perfumery

2017

Tobacco Bay Beach

2017

Tuckinn Rentals

2018