Bermuda’s Official Travel Resource

National Service Standards Certification

The objective of National Service Standards for Bermuda’s tourism and hospitality industry is to uphold Bermuda’s brand promise to be impactful, diverse and set-apart by delivering a consistent standard of service that delivers on customer expectations.

After extensive engagement with industry business owners, managers and frontline employees, five standards relating to customer-facing employees at all levels, as well as business activities and facilities, were defined.

Businesses that demonstrate these standards, or strive to do so, are encouraged to apply for National Service Standards Certification (NSSC). There are a range of benefits attached to gaining NSSC, including marketing and promotional opportunities. 

Find details on the NSSC programme here.

RSVP here and join one of our information sessions to find out more

Apply online here. Applications open: September 13, 2019 - Applications close: October 4, 2019

For more information please contact Bermuda Tourism Authority at +1 (441) 296-9200 or [email protected] 

A total of 23 local businesses have now successfully completed Bermuda’s National Service Standards Programme. The BTA is proud these establishments have accepted the challenge of enhanced service and become fully certified.

Business Name

Certified Year

Island Tour Centre

2019

Barracuda Grill

2019

Devils Isle Cafe

2019

Dowling's Marine and Auto Service

2019

Frog and Onion Pub

2019

Pickled Onion Restaurant

2019

Royals Palms Hotel

2019

Alexandra Mosher Jewellery Studio

2017

Beauty Queen Day Spa

2018

Bermuda Bride

2018

Bermuda Transit Services

2017

Dolphin Quest Bermuda

2017

Flanagan’s Irish Pub

2017

Fun Golf Bermuda

2017

Inverurie Executive Suites

2018

Lili Bermuda

2017

Newstead Belmont Hills Golf Resort & Spa

2018

& Partners

2018

PTIX

2018

Rosedon Hotel

2018

The Bermuda Perfumery

2017

Tobacco Bay Beach

2017

Tuckinn Rentals

2018