Bermuda Hospitality Service Standards (BHSS)

The Bermuda Hospitality Service Standards is a celebration of excellence within Bermuda’s hospitality and tourism industry. This programme is designed to recognise and award outstanding contributions while fostering a culture of continuous improvement and professional growth.

At the core of this initiative is the Triangle of Excellence, empowering businesses to strengthen their brand and individuals to elevate their professional skills. It focuses on:

• Quality Experiences: Creating exceptional, personalised interactions that build lasting emotional connections.
• Effective Processes: Implementing clear strategies and seamless operations to ensure consistency and excellence.
• Elevated Offerings: Delivering premium, high-value experiences that exceed expectations, drive engagement, and create a competitive edge.

Through this programme, both businesses and individuals will be equipped to set new benchmarks in excellence, shaping the future of Bermuda’s hospitality and tourism industry.

The BHSSA forms part of the BTA’s wider efforts to strengthen Bermuda’s visitor economy by promoting service quality and operational accountability. Complementary resources such as the BTA+ training platform and AnchorBDA’s City & Guilds-assured service modules further support industry partners in elevating customer experience, digital presence, and workforce culture — ensuring Bermuda remains competitive in the global marketplace.

For more information, please email [email protected]. 

Bermuda Hospitality Service Standards Awards

These awards recognise businesses that consistently provide exceptional service experiences, establishing a benchmark for excellence. By acknowledging and honouring businesses within the hospitality and tourism sector, this initiative seeks to elevate service standards universally, thereby bolstering Bermuda's standing as a premier travel destination. This underscores a commitment to advancing excellence in Bermuda's hospitality and tourism industry.

The Bermuda Tourism Authority (BTA) announced the recipients of the 2025 Bermuda Hospitality Service Standards Awards (BHSSA), recognising Grotto Bay Beach Resort & Spa for Customer Service Excellence, Royal Palms Hotel for Employee Engagement, and Hamilton Princess & Beach Club for Top Online Reputation. Now in its second year, the programme highlights organisations that set benchmarks in service delivery across Bermuda’s tourism industry, with honourees selected through public nominations, independent assessments, and surveys.

Outstanding Teen Awards 

In addition, the Bermuda Tourism Authority partnered with the Outstanding Teen Awards powered by Teen Services to introduce the first annual Hospitality Award category celebrating young people who embody Bermuda’s renowned spirit of hospitality. By recognising outstanding young leaders in hospitality, we not only celebrate their achievements but also provide insight into the exciting opportunities available within Bermuda’s dynamic tourism industry.  

Bermuda Hospitality Service Standards Teen Award

The Teen Hospitality Star Award recognises a student who exemplifies kindness, dedication, and professionalism in hospitality-related activities. This individual consistently goes above and beyond to create memorable experiences through their exceptional service, leadership, and teamwork. Whether through school projects, part-time work, or volunteering in community events, they demonstrate a hospitable attitude and a passion for helping others.