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Bermuda's National Service Standards Certification Programme

The objective of National Service Standards for the Tourism and Hospitality industry is to uphold Bermuda's brand promise to be impactful, diverse and set-apart by delivering a consistent standard of service that surpasses customer expectations. After extensive engagement with industry business owners, managers and frontline employees, Bermuda defined standards relating to customer-facing employees at all levels, as well as business activities and facilities. 

Businesses displaying the seal for National Service Standards Certification have demonstrated their commitment to delivering consistently good customer service according to the defined standards.

For more information please contact Bermuda Tourism Authority at +1 (441) 296-9200 or [email protected]